Industry Sectors: Saas

Solutions for SaaS Providers & SaaS Consumers

Software as a Service (SaaS) simplifies the delivery and maintenance of software from the customer’s perspective. Customers don’t own the software, they simply pay to use it, usually as a regular subscription. Webmetrics, itself, is a perfect example of a SaaS provider.

Platform as a Service (PaaS) is another newer term which permits third party service providers to build on the platform provided by others to provide additional functionality.

Delivering SaaS is significantly more complex than previous generations of software deployment, as SaaS providers have not only to develop the software, but also to host, deliver and support the service to the end user.

For SaaS Providers

As a provider of a SaaS, you need to be sure that your service is up and running at all times for all customers. Your customers demand a new level of integrity and reliability - frequently it is part of Service Level Agreement provided to them.

Transparency and proactive information sharing have been shown to be important method of generating customers' trust and loyalty. Improving customer self-help also reduces customer support costs.

Webmetrics provides the tool set to be your unblinking eyes and ears for your applications and services – to uncover issues before your customers do and to alert you.

Performance monitoring by Webmetrics, a dedicated specialist in SaaS and ecosystem monitoring, provides the third party credibility to reassure your customers and your partners. It proactively monitors and maintains your service integrity, your customer service, your reputation and your brand.

For SaaS Consumers / Value Added SaaS Services

Whether you are a consumer of SaaS and rely on it for a critical part of your own business processes or you use a SaaS or PaaS in delivery of your service, you need to have the confidence that your service providers are fully functional at all times. Without this certainty, how can you or your customers have confidence in your own service?

Use Webmetrics GlobalWatch to monitor all aspects of your delivery from the SaaS itself, all the way through to your own service delivery and its all associated components.