Providing and maintaining websites, applications or other web services over the internet relies on rich and complex stack of interconnected infrastructure, technology and services from in-house and third party vendors.
The interdependent and sophisticated nature of today's web deployments has meant that traditional monitoring is incapable of providing the information that your customers care about: their experience with your service.
Appreciating your customers' experience of your web applications or other service offerings requires a blend of monitoring technologies to track the performance of your websites, web applications and the web services that you use as part of your business processes. Gaining a comprehensive view of your external services and their impact on internal systems provides the ability to get to the heart of the issues that affect how your customers consume your services.
Just as important is the ability to understand, and to be able to act upon, the monitoring data once collected. The information needs to be well presented, timely and relevant to those business functions or stakeholders that need it.
Performance information is increasingly required by other business functions in organizations:
| Internal to the organization | |
| Customer Support | for proactive customer support and incident resolution |
| Marketing | for customer experience analysis, assessment of marketing spend and ROI, overall brand management and competitive positioning |
| Sales & Account Management | to understand existing customer experience and customer satisfaction |
| Investment or Deployment Decisions by CIO / CFO | to evaluate investment decisions and ROI of technology and infrastructure deployments |
| External to the organization | |
| Customers | for performance reporting and SLA management |
| Partners | for performance assessment of service delivery to and from you, for performance reporting and SLA management, for incident resolution and improved mutual customer service |
| Vendors / Suppliers | when your performance impacts the performance of your suppliers |
Webmetrics' enterprise website monitoring solutions includes the GlobalWatch platform, which offers performance monitoring services for the full range of websites, web applications, and web services, providing a comprehensive viewpoint of all your assets.
In addition, with flexible Internal Agent technology, web assets can be monitored from within the firewall permitting the performance assessment of intermediary services.
