Ecosystems Solutions

What is an Ecosystem?

An ecosystem exists when one player is critically dependent on the appropriate and timely participation by the player's partners and service providers in the player's business process and value chain.

How have they become important to Service Providers?

Multi-partner Web Ecosystems have become an important, new platform on which businesses can deliver value, with lower costs and faster implementation times.

Complexity compounded

Ecosystems have become increasingly sophisticated and complex with more participants, more integration points and more points of failure. As service providers adopt some or all of recent business and technology trends (eg Service Orientated Architectures (SOAs), outsourcing, collaborative partnering, SaaS, cloud computing etc), these Ecosystems have become heavily dependent on real-time execution and integrated and effective deployment of IT infrastructure of each of the participants. Any performance malfunction, outage or failure can critically disrupt the delivery chain.

Ecosystem Management from Webmetrics

Participating and managing the interaction with a sophisticated Ecosystem is certainly challenging and exposes any participant to new vulnerabilities as a result of its participation. Proactively assessing this risk, monitoring all the components of an ecosystem and managing the participation in an Ecosystem becomes a huge challenge. The web applications and services are complex and mission critical and require sophisticated monitoring solutions to assess their performance. The combination of website monitoring, web transaction monitoring, web services monitoring and internal agents combined provide a comprehensive viewpoint of the operation of the ecosystem 'stack'.

Multiple Stakeholders Website Monitoring Solutions

Webmetrics provides the collaborative platform on which to manage and share monitoring information with other stakeholders. GlobalWatch's flexibility allows for each stakeholder to orient their view of the ecosystem that is relevant to them:

Webmetrics Monitoring Services provide the monitoring solutions for each individual web asset. The GlobalWatch platform provides the results repository and analytical toolkit for recent performance, long term trending with the ability to consume, manage and collaboratively share this information effectively and in a way that is relevant to each stakeholder. GlobalWatch for Ecosystem Management provides the visibility and the insight to effectively manage one's interaction with multiple ecosystems and to provide effective risk and incident management.

Private Ecosystems

Private Ecosystems are ecosystems whose participation is carefully controlled by the ecosystem owners, usually dedicated around a single commercial objective.

One can consider this to be the most sophisticated form of Webmetrics' Enterprise Solution, but with different participants able to orientate their monitoring needs around their own requirements and perspective.

Public / Semi-Public Ecosystems

Public Ecosystems are built on publicly available and well defined platforms such as Salesforce, Amazon AWS or Facebook. Service providers who use these platforms need to ensure that the underlying infrastructure that they rely on is functional.

Webmetrics provides the monitoring information for some of the most significant ecosystem platforms available on the internet.

For more information about the platforms that we monitor, please see the Widgets Example page.

Example of the Performance of an Ecosystem

To see a more sophisticated example of the performance of a fictitious Web Ecosystem, please click Ecosystem Example. To learn more about Webmetrics' Ecosystems Solutions please contact our Sales Team.