GlobalWatch Website Monitoring
Take control with the most advanced external monitoring technology available.
Online business is becoming more frenzied, more complex, and more important by the day. Through it all, one thing is clear: Your business has no time for downtime.
External monitoring, from the point of view of your customers is critical. GlobalWatch is the premiere hosted (SaaS) monitoring platform that provides detailed availability and performance monitoring analysis – enabling you to make better business decisions faster.
GlobalWatch PlatformGLOBALWATCH SPOTLIGHT
- Industry leading monitoring capabilities
- Webmetrics RIA technology – using Ruby/Watir and IE7
- Ecosystem Management Solution
- Ease of use & quality of service
- Vast monitoring network
WEBMETRICS SPOTLIGHT
- Industry leading experience – founded in 1999
- Consultative, support oriented staff
- A service of Neustar (NYSE: NSR)
- Find out how this new way of looking at external performance monitoring can benefit you. Click Here
Monitoring Services
Applications/Transactions Monitoring
Simulates defined web transactions, such as customer logins and purchase order fulfillment, as frequently as every minute to verify that web applications are available and performing 24/7. Supports the most complex web transactions, including Web 2.0, Ajax, and plugin-based applications such as Flash and Java. Learn more about Application and Transaction Monitoring 
Website Monitoring
Ensures your site is up 24/7, with monitoring up to every minute from locations across the globe. Get detailed breakdown of performance problems such as DNS time, time-to-first-byte, and transfer time. Browser based monitoring with IE7 Fidelity using the Webmetrics RIA version. Learn more about Website Monitoring
Web Services Monitoring
Monitors REST/SOAP web service requests via XML request/response and content verification. In addition, Webmetrics Web Services monitoring has transactional capabilities where sequences of web service requests can be made using values obtained from each step of the web service request chain. Learn more about Web Services Monitoring
Streaming Media Monitoring
Allows customers to specify the length of time to watch a stream and set thresholds for connection timeout, buffer timeout, stream quality (in terms of minimum expected throughput) and stream quality (in terms of maximum number of rebuffer events). In addition to standard performance metrics, Webmetrics gives customers the ability to create a "quality score" that can be used as a threshold to ensure performance expectations are being met. Learn more about Streaming Media Monitoring
Network Services Monitoring
Monitors DNS, FTP, Ping, POP, SMTP protocols to ensure availability and connectivity. In addition, a custom Port level monitoring allows monitoring of custom protocols. Learn more about Network Services Monitoring
Platform Features
GlobalWatch Network and Internal Agent
Understand your customer experience by monitoring from your customer's point of view.
Webmetrics maintains a vast monitoring network with monitoring locations located all around the world – so you don't have to. GlobalWatch Website Monitoring provides a precise, unbiased "end user perspective" on your applications and services.
Learn more about GlobalWatch Network
Monitor from 'anywhere' using InternalAgent.
Increase the reach of GlobalWatch by monitoring from any location where a key customer or business partner may reside. InternalAgent can run behind firewalls for internal-facing applications as well. InternalAgent runs as a VMWare™ application for easy deployment. Learn more about InternalAgent
Ecosystem Management
Web Ecosystem Management is an evolutionary concept invented by Webmetrics to address a dramatic trend in performance management. The trend is 'control' of web application performance moving out of one company’s hands and is now entrusted with key business partners & vendors. Ecosystem management helps companies manage this complexity. Ecosystem Management offers:
- A transparent view between departments, business partners and customers
- A method of collaborating and sharing information – jointly knowing when problems occur and what the effect on all parties
- A shorter time to resolve, for a better customer experience or reduced b2b transaction failures
More information on Ecosystem Management Learn more about Ecosystem Management
Reporting and Alerting
Have an immediate and sustained impact on your online ROI,
employee productivity, and brand image.
Having the information you need at your fingertips with real-time dashboards, ad-hoc queries,
and delivered daily reports allows you to make the right decisions for both immediate
and long term issues.
Report long term trending with 1-year’s worth of history. Take a deep dive on granular details such as DNS lookup, time-to-first byte and transfer times.
React quickly. Real-time alerts are generated via email, pager, SMS and via APIs. Alerting types include:
- Connectivity
- Timeout
- Application/Content
- SLA
- Localized (per city)
- Diagnostics: Application error screenshots & network level traceroutes
Web Console and APIs
Easy to use – Get up to speed quickly and get more out of your service.
GlobalWatch includes integrated online help, but it was built with the philosophy that you should not need it. Spend more time getting work done and less time learning. Because GlobalWatch features are easy to use, it means you will get more out of them.
Industry leading technology doesn’t come easy, constant investment is required.
RIA (Rich Internet Applications) with Watir/Ruby, Web 2.0, Macromedia Flash, Windows Media, REST, SOAP: Let us worry about the buzzwords. Be assured that GlobalWatch is always at the forefront of monitoring technology. Webmetrics RIA (Rich Internet Application) technology simulates web applications by driving an Internet Explorer browser (IE7) at DOM level (Document Object Model) making for the most reliable accurate simulations possible while making script recording easy. Webmetrics Streaming technology leverages APIs within Adobe’s Flash player or Microsoft’s Windows Media player to gauge true end user experience of audio & video on demand. Webmetrics latest industry first: multi-step web service transaction monitoring with per-step
data transformation & manipulation.
An Open Standard /Open Platform approach: APIs and Scripting Technology
GlobalWatch leverages open standards where available. Instead of maintaining a proprietary scripting technology, Webmetrics is using the standards-based Ruby language for scripting.
Webmetrics offers several APIs for realtime data analysis, or summary processed data for reporting. GlobalWatch is extensible allowing you to connect to your other management systems.
Benchmarking
Keep up with the competition, or better yet – set your own SLA or Objective and reset the bar.
Your SLAs /Objectives are plotted on reports – such a simple concept. Don’t just look at your trends – look at them in relation to your SLAs or Objectives.
Leverage Webmetrics and the WM100 Benchmark as independent 3rd party for validation.
The WM100 is updated every hour to give you a comparison baseline for your own performance. Be able to isolate broad internet performance fluctuations from your own data. Learn more about WM100
