GlobalWatch Features: Web Ecosystem Management

Ecosystem Management

Web Ecosystem Management is an evolutionary concept created by Webmetrics to address a dramatic trend in performance management. The trend is that 'control' of web application performance is moving out of one's company's hands and now entrusted with key business partners & vendors. Ecosystem Management helps companies manage this complex trend.

Complexity Compounded

Web Ecosystems have become increasingly sophisticated and complex with more participants, more integration points and more points of failure. As service providers adopt more of the recent business and technology trends (eg Service Orientated Architectures (SOAs), outsourcing, collaborative partnering, SaaS, cloud computing etc), these Ecosystems have become heavily dependent on real-time execution and integrated and effective deployment of IT infrastructure of each of the participants. Any performance malfunction, outage or failure can critically disrupt the delivery chain.

Webmetrics' Ecosystem Management Solution

Take our 'Introduction to Ecosystem Management Guide' to find out more about the issues in Ecosystems and how our solution helps to solve them.

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Webmetrics' Ecosystem Management functionality is an enhancement on top of Webmetrics' GlobalWatch Monitoring Platform. This new functionality provides:

• A holistic view point from which one can manage the complex service delivery environment.
• A transparent view between departments, business partners and customers
• A method of collaborating and sharing information – for SLA management and during performance incidences, providing the knowledge of when problems occur and what the impact is for all parties
• A shorter time to resolution, for a better customer experience or reduced B2B transaction failures

Webmetrics Ecosystem Management offers:

• A transparent view between departments, business partners and customers
• A method of collaborating and sharing information – jointly knowing when problems occur and what the effect on all parties is
• A shorter time to resolve, for a better customer experience or reduced B2B transaction failures