Webmetrics Quarterly Monitor
April, 2009

NEW – Agents in Over 100 Cities:
The Webmetrics GlobalWatch Network has been expanded to include over 100 cities on both our RIA and Standard networks. This makes it the largest monitoring network (that we know of) in terms of coverage across unique cities in the world! See full list.

NEW – Load Testing Price Reduction:
Get the best of both worlds with Webmetrics SiteStress Managed Load Testing: the expertise and simplicity of a managed solution at a cost-effective price point. Need a load test fast? We can help! Contact us today.

WEBINAR – Protect your Revenues by Reducing the Risks of Web Outsourcing:
In today's economic environment organizations must take advantage of the cost savings, efficiency and expertise that outsourcing software and hardware provides. This introduces a new level of performance management complexity and risks. You're only as reliable as the weakest link in your chain. Join us to learn how to effectively assess and alleviate your risks. Register Today!

NEW – Internal Agent Concurrent Scripting:
Use Internal Agent to monitor from any location where a key customer or partner resides, or from behind firewalls for internal-facing applications. Internal Agent runs as a VMWare™ application for easy deployment. Plus, significant capacity increases (scheduled release mid-April) will allow you to run concurrent scripts for greater efficiency and troubleshooting capabilities.

Tips and Tricks:
When an error is encountered in monitoring it can be useful for diagnostic purposes to view the HTTP headers that the web server returned to Webmetrics when the error was encountered. Visit our Help Page to learn more.

On-Demand Webinar:
Load Testing Best Practices

Learn best practices for determining when and what to load test, setting realistic test objectives, ensuring adequate code coverage and understanding the common industry metrics associated with load testing.  View Today.

New and Improved!
Ecosystem Management

Enhanced Security – Improved Collaboration

If you are doing business on the web today, you likely rely on the effective and timely participation of numerous partners, your “ecosystem”, to complete your value chain. While providing benefits, this ecosystem also adds complexity to day-to-day performance management. Your customers only see your brand, not the layers behind it, whether they have a positive or negative experience with your services. The buck stops with you, so how can you effectively manage your ecosystem to ensure that your end users are getting the best possible experience?

The Solution: Have you noticed the “Ecosystem” tab on your monitoring dashboard?

Ecosystem Tab

Ecosystem Management is a safe, effective and efficient solution to the challenges of managing a complex delivery chain, and is a free feature available to all Webmetrics monitoring customers. The Ecosystem Management collaboration platform provides simple tools for identifying your ecosystem and managing performance, including secure sharing of services, reports and widgets to/from partners. Simply click on the tab in your dashboard to request service activation.

NEW Customized Reports for Sharing (Available mid-April): You will soon be able to create multiple custom reports per account, allowing for better, more secure collaboration. For example, you could create an executive summary report, an internal operational report, and a partner report, all within your account, and share these with various individuals within your ecosystem. The “Shared Reports” tab can be used for setting up this feature.

Learn More: To learn more about Ecosystem Management attend our upcoming webinar. Or visit our website to view a short video, read the white paper and access the data sheet.

Exciting Changes to
GlobalWatch Monitoring Platform

Better Performance – Increased Simplicity

The Webmetrics GlobalWatch platform is the backbone of our performance monitoring system. It's the tool used by hundreds of customers every day to view their daily activities dashboard, run reports, select monitoring agents, and more. Over the next few months you'll notice some exciting changes to GlobalWatch, that will make your life easier and further improve the quality of this service. They include:

  • Available Now: The ability to reset and delete services to clear all data (learn more at help)
  • Available Now: The GlobalWatch Script Recorder has been updated for Watir version 1.6.2.
  • Improved performance of the web console to get you the information you need faster
  • Improved report quality with a new PDF engine

As always, we love to hear from you, so if there is an improvement you're looking for, please email us at products@webmetrics.com.

Webmetrics is a Neustar (NYSE: NSR) service that provides industry-leading collaborative performance management services for complex web ecosystems. Webmetrics website testing and monitoring services are used by companies that want to ensure online performance, competitive advantage, and a positive end-user experience. Visit www.webmetrics.com and www.neustar.biz for more information.

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